I. Information Collected Online
How you use the Caring Program website will determine whether or not we need to collect information from you and how much information we collect. For many features, we do not require any information on who you are or ask questions about you. For some of our features, we need to collect sufficient information from you to provide the service of that feature.
B. E-mail, Product Inquiry
The Caring Program invites Users to send secure messages to the Caring Program regarding the Caring Program’s activities or services. Copies of the secure messages are retained for 1,000 days, but will not be disclosed to any non-affiliated third parties.
The information provided through the use of these secure messages will be used by the Caring Program representatives and/or other appropriate third parties who need to view this information to respond to the inquiry and/or monitor the effectiveness of the services.
The Caring Program also invites Users to send e-mails and access products and services from non-related service providers through links on the Caring Program pages. Users should also review the privacy policies contained on these websites for information regarding how the service providers use the information. Hyperlinks to other Internet resources are provided for your information only; the views of the linked organizations do not necessarily reflect the views of the Caring Program. The content, accuracy, opinions expressed and other links provided by these resources are not investigated, verified, monitored or endorsed by the Caring Program.
A cookie is a small piece of information about an internet session that may be created when an individual accesses a website.
Cookies can contain a variety of information, including the name of the Web site that issued them, where on the site the User visited, passwords, and even User names that have been supplied via forms. Note that most Web browsers can be modified by the User to prevent cookies from being attached to the User.
II. Use of Information Collected Online
The Caring Program does not sell your non-public personal information to anyone.
All information submitted by any individual may be retained to provide a record of such communications and to comply with any applicable legal and/or regulatory requirements, and may be verified for accuracy. In addition:
The Caring Program uses any information submitted by you on the Caring Program website, as well as information on sites of related and non-related service providers that are linked to the Caring Program website, to provide improved customer service, to provide relevant health care related information and to monitor the effectiveness of our online services. In some cases, the Caring Program may use such information to provide you with access to information on products, programs and services offered by Highmark or its affiliates.
Information may also be "cleansed" by the Caring Program (stripped of any information which could identify you personally, such as your name or e-mail address), aggregated with other data, and used for general research, classification purposes, marketing, or other purposes without permission, but only in non-individually identifiable forms.
III. Access to Information Collected Online
Certain Caring Program employees may be provided with information regarding Users in order to respond to the User's needs and to provide requested information regarding specific programs or services. Certain employees will also be provided with information regarding Users in order to monitor the effectiveness of the online services. Caring Program employees are required, by written confidentiality statements, corporate policies, and state or federal laws or regulations to maintain the confidentiality of personal information, and to use strict standards of care in handling the information. Employees who do not conform to these confidentiality requirements are subject to disciplinary sanctions, which may include dismissal.
B. Third Parties
Other than as set forth above, the Caring Program does not transmit any personal information collected through its website to any third party.
IV. Compliance Assurance
The Caring Program is a program provided by Highmark.
Highmark uses commercially reasonable computer security technology selected and implemented to provide adherence to the security and privacy policies described in this online posting. Although we make reasonable efforts to protect your information from unauthorized use or alteration, you should be aware there is always some risk in sending information over the internet.
B. Internal Compliance Program
C. Questions and Concerns